Introduction
Thank you for choosing inwangvintage.com. We are dedicated to providing our customers with high-quality used handbags and ensuring that your shopping experience is seamless and satisfying. Below is our shipping policy, which outlines our practices and procedures.
Shipping Rates & Delivery Estimates
- Complimentary Shipping: Enjoy complimentary shipping on all purchases over $100 across Australia, as part of our commitment to customer satisfaction.
- International Shipping: We proudly offer international shipping to ensure that no matter where you are in the world, our exclusive products can reach you.
- Delivery Estimates:
- Within Australia: Expect delivery within 2-7 business days.
- International Deliveries: Expect delivery within 7-21 business days.
Please note, that delivery times are estimates and may vary due to factors outside our control.
Shipment Processing Time
- All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
- In the event of a high volume of orders or logistical delays, you may experience a slight delay in delivery. We will communicate any significant delays to you promptly.
Shipping Restrictions
- Currently, we ship to addresses within Australia and internationally, excluding P.O. Boxes and military addresses.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email containing your tracking number once your order has shipped. The tracking number will become active within 24 hours.
Customs, Duties, and Taxes
Inwang Vintage is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Authenticity Guarantee & Refunds
Our dedication to authenticity means that if any item is found not to be genuine following purchase, we will offer a full refund and cover all authentication fees. This policy reflects our confidence in the authenticity and quality of our products, sourced directly from Japanese auctions to ensure their genuineness.
Damages
Inwang Vintage is not liable for any products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim and save all packaging materials and damaged goods.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. [Link to your return policy]
Contact Us
If you have any questions about our shipping policy or need further assistance, please contact us at:
- Email: [email protected]
- Phone: 0412 845 778
- Address: Level 2, 75-77 Hardware Lane, Melbourne VIC 3000
- Business Hours: Open Every Day 11 am – 6 pm