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Not just a vintage shop but a way of life: Beyond Fashion, Embrace Heritage.

Refund & Return Policy


At, we prioritise customer satisfaction by ensuring the authenticity and quality of our pre-owned handbags. Please read our refund policy carefully to understand our practices and your rights as a customer.

Refund Eligibility

  • Change of Mind: Please note that we do not offer refunds for change of mind. We encourage our customers to review their purchases carefully before completing the transaction.
  • Wrong Product Received: If you receive a product different from the one that you ordered, please contact us immediately to initiate a return and refund process.
  • Authenticity Concerns: We stand by the authenticity of every product we sell. If you believe you have received a product that is not authentic, we will require proof of this claim. This proof must come from a registered or recognized third-party authenticity verification company.

General Conditions for Returns

  • Items must be returned in the same condition in which they were received, including all original packaging and tags.
  • Returns must be initiated within 7 days of receipt.

Refunds Process

  • Upon receiving your return and inspecting the condition of your item, we will process your refund request. If the return is approved based on the criteria above, we will issue a refund to your original payment method.
  • You will be notified via email once your return has been processed and the refund issued.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.

Shipping for Returns

  • Customers are responsible for shipping costs when returning an item for a refund due to receiving the wrong product or an authenticity dispute.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee receipt of your returned item.

Non-refundable Items

  • We cannot accept returns or offer refunds for change of mind.
  • Sale items and gift cards are also non-refundable.

Contact Information

For questions regarding our refund policy or to initiate a return based on the conditions outlined above, please contact us at:

  • Email: [email protected]
  • Phone: 0412 845 778
  • Address: Level 2, 75-77 Hardware Lane, Melbourne VIC 3000
  • Business Hours: Open Every Day 11 am – 6 pm