Introduction
At inwangvintage.com, we prioritise customer satisfaction by ensuring the authenticity and quality of our pre-owned handbags. Please read our refund policy carefully to understand our practices and your rights as a customer.
Refund Eligibility
- Change of Mind: Please note that we do not offer refunds for change of mind. We encourage our customers to review their purchases carefully before completing the transaction.
- Wrong Product Received: If you receive a product different from the one that you ordered, please contact us immediately to initiate a return and refund process.
- Authenticity Concerns: We stand by the authenticity of every product we sell. If you believe you have received a product that is not authentic, we will require proof of this claim. This proof must come from a registered or recognized third-party authenticity verification company.
General Conditions for Returns
- Items must be returned in the same condition in which they were received, including all original packaging and tags.
- Returns must be initiated within 7 days of receipt.
Refunds Process
- Upon receiving your return and inspecting the condition of your item, we will process your refund request. If the return is approved based on the criteria above, we will issue a refund to your original payment method.
- You will be notified via email once your return has been processed and the refund issued.
- Please note that it may take some time for your bank or credit card company to process and post the refund.
Shipping for Returns
- Customers are responsible for shipping costs when returning an item for a refund due to receiving the wrong product or an authenticity dispute.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value, as we cannot guarantee receipt of your returned item.
Non-refundable Items
- We cannot accept returns or offer refunds for change of mind.
- Sale items and gift cards are also non-refundable.
Contact Information
For questions regarding our refund policy or to initiate a return based on the conditions outlined above, please contact us at:
- Email: [email protected]
- Phone: 0412 845 778
- Address: Level 2, 75-77 Hardware Lane, Melbourne VIC 3000
- Business Hours: Open Every Day 11 am – 6 pm
